KarteTipTop-Hotel Burgblick
Ringstr. 6
D-66871 Thallichtenberg bei Kusel
Tel. +49 6381 92770
Email: info@hotel-burgblick.de

KONTAKTINFO

Terms

Terms and Conditions of TIPTOP Hotels and Hotel Burgblick

General Terms and Conditions for the Hotel Accommodation Contract Scope
1. These terms and conditions apply to contracts for the leasing of hotel rooms for accomodation, as well as all other services and deliveries of the hotel provided to the customer.
2. The subletting or re-letting of the rooms as well as their use for purposes other than accommodation require the hotel's prior written consent.
3. Customer's terms and conditions apply only if previously agreed.

Contract conclusion, partner, liability; limitation
1. The contract is concluded by the acceptance of the customer's application by the hotel. The hotel is free to confirm the room booking in writing.
2. Contractual partners are the hotel and the customer. If a third party has ordered for the customer, he is liable to the hotel together with the customer as the joint debtor for all obligations under the hotel accommodation contract, provided that the hotel has a corresponding declaration from the third party.
3. The hotel is liable for its obligations under the contract. In the non-performance area, the liability is limited to intent and gross negligence of the hotel.
4. The limitation period for all claims of the customer is 6 months.
5. This limitation of liability and short limitation period apply in favor of the hotel even in case of breach of obligations in the contract and positive breach of contr

Services, prices, payment, offsetting
1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. The customer is obliged to pay the applicable or agreed hotel prices for the room rental and the other services used by him. This also applies to services provided by the customer and expenses of the hotel to third parties.
3. The agreed prices include the respective statutory value added tax. If the period between the conclusion of the contract and the performance of the contract exceeds 4 months and the price generally charged by the hotel for such services increases, the latter may raise the contractually agreed price appropriately, but not by more than 10%.
4. Prices may also be changed by the hotel if the customer subsequently requests changes to the number of booked rooms, the hotel's service or the length of stay of the guests and the hotel agrees.
5. Invoices of the hotel without a due date are payable within 10 days from receipt of the invoice without deduction. The hotel is entitled to make any accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge interest at the rate of 5% above the respective base interest rate. The customer reserves the proof of a lower, the hotel of a higher damage reserved.
6. The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package holidays. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
7. The customer can only set off or reduce the claim against a claim of the hotel with an undisputed or legally enforceable claim.
8. In the case of package deals, no credit cards are accepted.

Resignation of the customer (cancellation, cancellation)
1. A withdrawal of the customer from the contract concluded with the hotel requires the written consent of the hotel. If this is not the case, the agreed price from the contract must be paid even if the customer does not make use of contractual services.
This does not apply in cases of delayed performance of the hotel or any impossibility of providing services for which it is responsible.
2. If for any reason the traveler has to cancel a trip, the following cancellation fees will be charged per person:
until 30 days before departure € 25
29 - 20 days before departure 15%, min. € 25
19 - 14 days before departure 35%
13 - 8 days before departure 50%
7 days until the day before departure 60% of the travel price plus possible additional costs of the service providers. If the trip is canceled (no show), no refund will be made.
The customer is free to prove that no damage has occurred or that the damage incurred by the hotel is lower than the required lump sum.

Resignation of the hotel
1. If a right of withdrawal of the customer within a certain period has been agreed in writing, the hotel in this period in turn entitled to withdraw from the contract, if inquiries from other customers to the contracted rooms and the customer on request of the hotel on his right to resign not waived.
2. If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of refusal, the hotel is also entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to withdraw from the contract for a materially justified reason, for example if
- force majeure or other circumstances for which the hotel is not responsible make fulfillment of the contract impossible;
- Rooms misleading or misrepresenting material facts, e.g. in the person of the customer or the purpose to be booked;
- the hotel has justified cause to believe that the use of the hotel services can jeopardize the smooth running of the business, the security or the reputation of the hotel in public, without this being attributable to the domain or organization of the hotel;
- there is a violation of the scope of paragraph 2 above.
4. The hotel must notify the customer of the exercise of the right of withdrawal without delay.
5. In case of justified cancellation of the hotel no claim of the customer for compensation for damages arises.
Room preparation, handover and return
1. The customer does not acquire the right to provide certain rooms.
2. Booked rooms are available to the customer from 3 pm on the agreed arrival day. The customer has no right to earlier availability.
3. On the agreed departure day, the rooms must be vacated at the latest by 12 noon. Thereafter, in addition to the damage resulting therefrom, the hotel may charge 50% of the full accommodation price (list price) until 6 pm for the additional use of the room, from 18.00 o'clock 100%. The customer is free to prove to the hotel that no or much lower damage has occurred.

Liability of the hotel
1. The hotel is liable for the care of a proper businessman. However, in the non-performance area, this liability is limited to defects in performance, damage, consequential damage or disruption that are the result of intent or gross negligence on the part of the hotel. In the event of any disruption or defect in the services provided by the hotel, the hotel will make every effort to remedy the situation, if the customer knows or is promptly notified. The customer is obliged to contribute to what is reasonable for him, in order to remedy the disturbance and to minimize possible damage.
2. The unlimited liability of the hotel is subject to the statutory provisions.
3. Insofar as the customer is provided with a parking space in the hotel garage or on a hotel car park, also for a fee, no custody agreement is concluded. In case of loss or damage on the hotel grounds parked or shunted vehicles and their contents, the hotel is not liable, except in case of intent or gross negligence. This also applies to vicarious agents of the hotel.
4. Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, except for gross negligence or intent, are excluded.
5. Messages, mail and merchandise for guests are treated with care. The hotel will take over the delivery, storage and, if desired, for reimbursement the same. Claims for damages, except for gross negligence or intent, are excluded

Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the Council:
Follow this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: http://ec.europa.eu/consumers/odr - further information is expected to be available there from 15 February 2016. Should you have any initial questions concerning a potential dispute resolution, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. ."

final provisions
1. Amendments or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation shall be made in text form. Unilateral changes or additions by the customer are invalid.
2. Place of fulfillment and payment is the domicile of the hotel.
3. Exclusive place of jurisdiction, also for check and change disputes in commercial traffic is the district court Kusel. If a contracting party fulfills the requirements of § 38 (1) ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the hotel.
4. German law applies.
5. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.

 

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